Business at Toyota of Rockwall better than normal since recall, sales halt

Toyota of rockwall

By J.J. Smith. Last week’s recall of 2.3 million Toyotas by the world’s biggest automaker and this week’s unprecedented announcement to halt sales of eight models due to safety concerns doesn’t seem to have caused any problems at Toyota of Rockwall.

In fact, business is better than normal, according to General Sales Manager Jim Taylor.

“Business here is normal; actually better than normal,” he said. “We’re selling more cars now than we did before the recall.”

“Not all of our vehicles have the potential problem so we still have plenty of cars to sell. For example, we just sold four Camrys yesterday.”

The dealership has about 200 vehicles on their lot for sale.

Taylor said that he’s confident that business has remains good because Toyota owners are extremely loyal and they know that Toyota is sensitive to it’s customers.

“You’re dealing with a car company that is very sensitive to its customers. They should be applauded for what they have done. I don’t know that any other car company would take such steps to ensure its customers’ safety.”

He said the recall and suspension of sales are examples of their sensitivity.

“Customers are very, very loyal to Toyota. That’s because of the reliability, dependability and low-cost of ownership of Toyotas.”

Toyota of Rockwall Service Manager Chris Ahrens agreed, saying very few callers or customers seem to be concerned about the recall or sales halt.

“Toyota owners are very loyal. Many families own two or three of them,” he said. “Our call volume is up a bit, but people don’t seem too worried. They know Toyota cares about their customers and will quickly repair any problems which exist.”

He said that their service department has already inspected all 200 vehicles for sale on their lot but only half were even among the models recalled.

“We still have plenty of cars and trucks for sale.”

He explained that Toyota has recalled over two million vehicles but only eight were reported to have any problems.

“But Toyota decided to take these measures anyway because we take such good care of our customers. I don’t think any other car company would take such precautions. Most would rather just wait and see if anything happens and then deal with it in court.”

The world’s biggest automaker, Toyota, announced a recall of 2.3 million of its popular vehicles last week and also halted the sale of eight of its most popular models Tuesday because of some reports that the gas pedal was sticking and causing sudden, uncontrolled acceleration.

The problem only exists in some of its autos.

The automaker is requesting that everyone who owns one of the following models visit a Toyota dealership immediately to determine if the problem exists.

  • 2005-2010 Avalon
  • 2007-2010 Camry
  • 2007-2010 Tundra
  • 2008-2010 Sequoia
  • 2009-2010 Rav 4
  • 2009-2010 Corolla
  • 2009-2010 Matrix
  • 2010 Highlander

For information, call Toyota of Rockwall at 469-402-1300.

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